Terms & Refund Policy

1. General Terms

By using this website, you agree to comply with these terms. SmartPause HK reserves the right to modify these terms at any time.

2. Product Descriptions

We strive to ensure all product information on the website is accurate. However, we cannot guarantee complete accuracy.

3. Intellectual Property

All content on the website, including text, images, logos, and designs, is the property of SmartPause HK or its content providers. Reproduction or use without permission is prohibited.

4. Disclaimer

This website is provided 'as is'. We make no express or implied warranties and are not responsible for any losses or damages arising from the use of this website.

1. Refund Eligibility

You may request a refund within 14 days of purchase if you are unsatisfied with the product. The product must be in its original condition and unused.

2. Refund Process

Contact us at order@smartpausehk.com with your order number. We will review your request within 5 business days.

3. Refund Timeline

Approved refunds will be processed 7-10 business days after receiving the returned product.

4. Non-Refundable Items

- Used or damaged products

- Requests beyond the 14-day refund period

- Bulk orders (except school solutions)

5. Shipping Costs

Customers are responsible for return shipping. We will ship replacement products free of charge.

1. Return Period

Products may be returned within 14 days of purchase.

2. Return Process

Contact order@smartpausehk.com for a return address and authorization. Please ensure proper packaging to prevent damage.

3. Inspection Procedure

Upon receipt, we will inspect the product condition. Products showing signs of use may not qualify for refunds.

4. School Bulk Orders

School customers enjoy a 30-day trial period. Full refunds available if unsatisfied, but shipping costs apply.

1. Warranty Period

All SmartPause products come with a 12-month manufacturer's warranty.

2. Warranty Coverage

- Manufacturing defects

- Magnetic lock failure

- Material damage (under normal use)

3. Warranty Exclusions

- Damage from misuse or accidents

- Improper use or modifications

- Normal wear and tear

4. Warranty Claims

Provide proof of purchase and photos of the product. Contact order@smartpausehk.com.

1. Accepted Payment Methods

- Credit cards (Visa, Mastercard, AmEx)

- Stripe online payments

- Bank transfer (bulk orders)

2. Payment Security

All transactions are encrypted through Stripe to ensure data security.

3. Order Confirmation

You will receive a confirmation email upon successful payment.

4. Invoices

Invoices will be sent with your shipment or via email.

1. Shipping Methods

We ship via Hong Kong Post or express delivery services.

2. Delivery Time

- Local orders: 3-5 business days

- International orders: 7-14 business days

3. Shipping Costs

Shipping will be calculated and displayed at checkout.

4. Damaged or Lost Items

If your product arrives damaged or lost, contact us immediately. We will provide a free replacement or refund.

5. Tracking

You will receive a tracking number once your order ships.